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Gems Sensors & Controls: Solving Difficult Customer Problems (White Paper)0 pages
Solving Difficult Customer Problems
Sensors can help to answer key questions
about products, systems and processes. The
accurate empirical data they offer can be used
to address concerns such as, “How hot is my
boiler running?” “Do I have enough airflow within
my oxygen delivery systems?” “Is sufficient oil
reaching my engine?” “Do my hydraulic lines
have sufficient pressure ?” As with any question,
the first and most important step is to correctly
frame it. And that’s exactly where Gems Sensors
& Controls begins with its customers.
Adopting a global approach
Gems designs and manufactures a broad range of liquid level, flow and pressure
switches, solenoid valves, and fluid systems for OEM requirements. For the direct
benefit of its customers, the company maintains three complete manufacturing facilities
in North America, Europe, and Asia, along with local sales, engineering and service
offices. All R&D, design and applications engineering resources are centered around the
manufacture of consistently high-quality products, rapid customer response and on-time
delivery. Each facility has the necessary equipment, tooling and infrastructure for worldclass manufacturing support, regardless of location. All products are manufactured and
tested to the same stringent quality standards. For global OEM customers, this localized
component and subassembly manufacturing significantly reduces lead times and costs.
Understanding the application
Customer experiences in sensing technology can range from long-time users who
thoroughly understand their application, to new customers in need of extra help. For all
customers, the common starting point is the Gems sales team. The team listens closely
to the particulars of each measurement challenge, gathering data on target parameters,
performance goals, volumes, and price points. Collected data are analyzed to help
recommend a “best-fit” solution. The team can also evaluate legacy solutions for available
technology upgrades or new application requirements. Particular emphasis is on finding
products that improve lead times and performance at a lower price point. Collected
feedback is also used by Gems to help continuously improve its own internal processes.
LEVEL
|
FLOW
|
PRESSURE
|
TEMPERATURE
|
SOLENOID VALVES
|
FLUID SYSTEMS
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