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Lifetime support for
bulk storage and
handling systems

“The system designed by Po r tasilo rectified a number of areas of concern at the plant in a single
solution – and represented excellent value for money.”
South West Water

Experienced Po r tasilo professionals keep your plant running at optimum efficiency 24 hours a day

Comprehensive range of support services
Plant upgrade:
Efficient upgrades – minimal disruption
Technical Services provide a vital plant upgrading service, supported by

Repairs:
Rapid-response plant repairs

Our invaluable plant repair service is supported by our ECITB

(Engineering Construction Industry Training Board) accredited service

and maintenance engineers.

our in-house design and manufacturing expertise. Our Technical Services

These specialists undertake all repair work, including repairs to conveying

existing plant, this includes providing reports on operational problems as

equipment. We can provide all necessary risk assessments and method

co-ordinator can attend your site and carry out a full review of your

well as advice on how to adhere to health and safety requirements and

new legislation, such as ATEX.

We can also upgrade your plant to operate using SCADA-based

equipment, silos, dischargers and all associated material-handling

statements, facilitating a swift response to any breakdown or incident.

Maintenance:
Maintain your plant at optimum efficiency

remote control and monitoring systems. Our in-house designers will

The Portasilo Technical Services team is dedicated
to keeping your bulk storage and handling systems
performing at optimum efficiency – for life
Specialist support for all bulk storage and
handling systems
Portasilo is a leading designer, manufacturer and supplier of bespoke bulk

storage and handling systems, with over 50 years engineering and
technical expertise. To provide lifetime care and support for your

essential equipment, our dedicated Technical Services team offers

complete upgrade, maintenance, spares and repair services for all types

of bulk-handling system – whether or not they were supplied by us.

Dedicated engineers at your service
Our multi-skilled team of engineers will ensure that your equipment

performs at optimum efficiency throughout its working life. We plan and

carry out all of your scheduled and unscheduled site maintenance work,

Single point of contact – for fast-track solutions

Whether rectifying snags or providing a complete maintenance service,

our knowledgeable team handles your entire project, from initial site visit

to professional completion of the required works. You will benefit from a

single point of contact, simplifying the whole process and enabling your
essential site work to be completed quickly and efficiently.

Customer Satisfaction

Our experience, resources and professionalism enable us to provide full

requirements – whether you need a simple control upgrade or a

working at optimum efficiency at all times.

assess your system and develop a solution to meet your ongoing
completely new automation package.

Spares:
Spares delivered fast - reducing site downtime
We stock or can source a range of spare parts for every element of

your bulk handling system, from storage vessels and discharge systems

At Portasilo, we take customer satisfaction very seriously. Our aim is to

Our Technical Services specialists are happy to attend site to evaluate
your plant and develop a maintenance package that best suits you.

For your complete peace of mind, we also provide a 24-hour call-out

service for emergency maintenance – helping you to keep your systems
up and running at all times.

to conveying, mixing and weighing equipment. This enables us to offer a

independent customer satisfaction surveys to gauge the views of our

prevention maintenance packages, designed to keep your systems

plant down-time.

delight customers with every project. That's why we carry out

customers on all aspects of our service. The results show that over 95%

rapid response whenever you need a replacement part, minimising

of customers would recommend Portasilo to other companies*, in

As well as providing direct replacements for broken or worn-out parts, we

repeat orders, highlighting the excellent working relationships we forge

components. Our experienced team will assess your spares requirements,

addition, more than 75% of Technical Services business comes from
with our customers.

can supply the up-to-date parts to replace outdated or obsolete

ensuring you are supplied with the best replacement parts available.

* Independent customer satisfaction interviews, Golley Slater, 2008

in line with your production and environmental needs.

The bulk handling specialists

“Having worked with Po r tasilo over many years, I know I can trust their specialists to give honest advice and
come up with the best solution. What’s more, I know they will get the job done on time - which is absolutely
invaluable for a project manager.”
Project Manager, CAM Project Management

Portasilo Bulk Handling Systems is a leading worldwide manufacturer

Portasilo is an integral part of the Shepherd Group Manufacturing

particulate materials. Our unrivalled expertise, coupled with technical

spanning more than 115 years of quality craftsmanship in the building

manufacture, install and maintain complete bulk handling systems.

private businesses, with a turnover of £700m.

and supplier of plant and systems for the storage and handling of

capabilities built up over more than 50 years, enable us to design,

Division, giving our customers the benefits of a respected history

sector. The Shepherd Group is one of the UK’s leading family-owned