Instinctiv0 pages
Software
Instinctiv
Instinctiv is DEK’s 21st century user interface that maximizes
machine utilization, process control and operator efficiency. It
also serves as the delivery mechanism for DEK Interactiv, our
suite of revolutionary new e-printer process support services
Task-based ergonomics, developed with Human Factors
specialists at Georgia Tech, deliver VR-gaming levels of clarity
and fast-response. Instinctiv also enhances operator information,
with TimeToGo “fuel gauge” style indications of remaining paste,
paper and solvent levels showing time before replenishment, as
well as on-board error recovery, set-up help, and real time
process monitoring/display.
Instinctiv delivers even greater
power when enabled as the
platform for DEK Interactiv
contract support services.
By linking the machine to the
global DEK support network via
broadband*, with built-in
Internet and networking
protocols including WiFi and
GSM SMS, Instinctiv heralds the
age of the e-printer.
With an Interactiv contract,
touchscreen controls put the
machine operator in direct
contact with trained DEK
support staff at any time of day
or night. DEK helpdesks in
three strategic world time zones
are networked to handover case
information and provide
seamless customer support,
24-hours per day and 7-days
per week. Through
* If broadband is not available, it can also
be supported by leased line or ISDN.